Privacy Policy

Last updated: April 2026

Leading Landscaping ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

1. Who We Are

Leading Landscaping is an Australian landscaping lead generation and referral service operating at leadinglandscaping.com.au. For privacy enquiries, contact us at: privacy@leadinglandscaping.com.au

2. What Information We Collect

When you submit an enquiry through our website, we collect:

• First name
• Phone number
• Email address
• Postcode
• Service type requested
• Property type and size
• Preferred timing

We also automatically collect certain technical information including:

• IP address
• Browser user agent string
• Page URL visited
• Meta cookie identifiers (_fbp, _fbc) if present in your browser

3. How We Use Your Information

We use your personal information to:

• Connect you with landscaping professionals who can respond to your enquiry
• Contact you regarding your landscaping request
• Measure and improve the effectiveness of our advertising (via Meta Conversions API)
• Maintain records of enquiries received
• Comply with legal obligations

4. Third Party Disclosure

We share your information with the following third parties:

• Meta Platforms (Facebook/Instagram): We use Meta's Conversions API (CAPI) to report lead events for advertising measurement purposes. Your personal data (name, phone, email, postcode) is hashed using SHA-256 encryption before transmission — Meta never receives your raw personal details. Meta's privacy policy is available at facebook.com/privacy/policy
• Google (Google Sheets): Enquiry data is stored in a secure Google Sheets document accessible only to Leading Landscaping staff. Google's privacy policy is available at policies.google.com/privacy
• Landscaping professionals: Your contact details and service requirements are shared with relevant local landscaping providers to fulfil your enquiry
• Vercel: Our website is hosted on Vercel's infrastructure. Vercel's privacy policy is available at vercel.com/legal/privacy-policy

We do not sell your personal information to any third party.

5. Cookies and Tracking

Our website uses the Meta Pixel, a tracking technology that places cookies in your browser. These cookies (_fbp, _fbc) help us measure the effectiveness of our advertising on Facebook and Instagram. By using our website, you consent to this tracking.

You can opt out of Meta's targeted advertising through your Facebook Ad Settings or via the Digital Advertising Alliance opt-out tool.

6. Data Storage and Security

Your personal information is stored securely. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure including:

• SHA-256 hashing of personal data before transmission to Meta
• HTTPS encryption on all data transmission
• Rate limiting on form submissions to prevent abuse
• Restricted access to stored data

We retain your enquiry data for a period of 24 months, after which it is deleted.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of direct marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at privacy@leadinglandscaping.com.au. We will respond within 30 days.

8. Complaints

If you have a complaint about how we handle your personal information, please contact us in the first instance. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Continued use of our website following any changes constitutes acceptance of the updated policy.

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